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Administrator

Job Reference: nnltd 223
Date Posted: 31 March 2017
Location: Chessington, London
Salary: £18,000
Sector: Admin
Job Type: Permanent
Work Hours: Full Time
Contact: Nicola Copperwheat
Email: ncopperwheat@nanotekltd.co.uk

Job Description

Increased growth has led to the opening of a new role for an Administrator to join our clients Chessington operation.

The role:

Duties:

  • Liaise with customers and resolve any queries/issues that they may have via Calls/Emails/Letter or Faxes.

  • Establish and ensure good relationships with all customers.

  • Raise ERN’s (Equipment Returns Numbers) as and when required.

  • To supply POD s (Proof Of Delivery) to both Sales staff and Customers.

  • Raise Carrier claims for courier Lost/Damaged deliveries.

  • Arrange collections/redirections as and when required.

  • Draft correspondence in response to Customer queries/complaints for authorisation from Manager.

  • Provide switchboard and reception duties during the hours indicated in Contract of Employment (Monday-Friday)

  • Ensure reception area is maintained in a clean and tidy manner throughout the day and maintain a clean and tidy office space around them at all times.
  • Take and IMMEDIATELY pass on messages where appropriate.

  • Treat all information received in strict confidence.

  • Take morning register for HR and Fire wardens.

  • Distribute internal/external mail/faxes/letters/purchase orders.

  • Deal with visitors in accordance with established procedures, offering refreshments where appropriate.

  • Accept deliveries into the Company only in accordance with established procedures.

  • Use the tannoy system professionally and effectively.

  • Maintain attendance records, diaries {Holiday, Sickness, AOB (Absence On Business), Etc.}.
  • Maintain and co-ordinate the Sales floor earlies and lates rota.
  • Organise and distribute incoming post and process outgoing post prior to 4:30 pm.
  • Co-ordinate stationery requirements of the Sales Floor.
  • Maintain printer/photocopier supplies.
  • Provide full /administrative/clerical support to the Sales Departments and Management.
  • Highlight any potential issues to the Manager, which may need escalating, ie Health and Safety concerns.
  • Highlight IT issues to Management and I T Department

  • Create/Distribute all Daily/Weekly/Monthly reports via hard copy and email.
  • Checking and releasing of 3rd party address orders (19 PO’s) in accordance with Company requirements.
  • Action release of backorders with stock (12’s) upon confirmation from Customer or Sales Person.
  • Create powerpoint slides for the plasma displays.
  • Assist in updating the Marketing database with information supplied by the Marketing Department.
  • Assist absent Sales staff with the processing of their orders.
  • Provide cover for the Sales Liaison Manager.
  • Keep abreast of staff changes and responsibilities by communicating regularly with departmental management.

  • Liaise with all Departments as and when necessary with regards to any of the above.
  • Any other duties as may be required - i.e. assisting in other departments as and when necessary or duties that may be required by Management from time to time.

Skill requirements:

  • Good Telephone Manner.
  • Good Interpersonal Skills.
  • Good Organisational Skills.
  • Good Excel Skills.
  • Good Word Skills.
  • Good Communication (Written and Spoken).
  • Good memory for faces and appointments.
  • Maths/English GCSE'C’minimum.
  • Mature attitude to work and when dealing with confrontational/upset customers and be able to keep self-control at all times.
  • Attention to detail.
  • Friendly disposition.
  • Polite and courteous.
  • Able to work alone or part of a team.
  • Adaptable (ability to take on new task and run with them).

Hours of work - 9am - 6pm Mon - Fri - 20 Days holiday plus public holidays.

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