300 - 350 € per day
12 month Contract
** IT Team Leader
** 5 yrs experience leading a team.
** 5 yrs experience handling Support tickets.
** French is mandatory
Windows Server 2010_!8
Active Directory
Microsoft Exchange
VMWare
Cloud
MCSA
CCNA
Helpdesk Support
Job Role:
- Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organization definition;
- Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service;
- Activities tracking against the plan, provide regular and accurate reports;
- Proactive in interaction with hierarchy;
- Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances;
- Managing the change control procedure;
- Providing effective leadership for the operational team, acting as a positive role and behavioural model at all times.
- Ensure all tasks are carried out in line with the needs, wishes and preferences of the client.