* IT Service Delivery Manager
* * IT Project Manager
* MCP
* CCNA
* Senior IT Engineer
* Managed Service Provider
* MSP
* Windows Server 2010_18
* VMWare
* Hyper V
* Azure
* Virtual Server
* Active Directory
* Microsoft Exchange
Job Role:
- Monitor overall performance of services
- Collaborate with senior managers on account management and growth
- Work with the client and Service Desk to identify and manage service improvement activities
- Lead and manage regular service reviews with clients
- Own client call backs after project completion with appropriate management to ensure client satisfaction
- Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
- Take responsibility of induction and training needs of new starters
- Handle any client complaints dealing with in a timely and professional manner
- Own major incidents with escalation to appropriate resolving team through to service restoration