Job Detail

Help Desk Supervisor
Job Reference:
nnltd560cs
Date Posted:
7 October 2014
Location:
North London
Salary:
£20,000 to £27,000
Sector:
I.T.
Job Type:
Permanent
Contract Duration:
Full Time
Work Hours:
Full Time
Contact:
Jim Walsh
Email:
careers@nanotekltd.co.uk
Telephone:
01438 214427

Job Description

Job Role:

Help Desk Supervisor - Enfield

** Please note - You must have supervisory or man management experience to be considered for this role **

Candidate Criteria:

  • Helpdesk Management Solutions - Altiris Helpdesk Solution 6 is preferred.
  • Networking and Communications fundamentals including diagnostic trouble shooting.
  • PC, Server and Application fundamentals.
  • Windows Operating Systems, XP/Windows 7/Windows Server 2003/2008.
  • Hardware knowledge to include - Lenovo or IBM Thinkpad, HP Desktops, HP Thin Clients, HP Printers and HP server Infrastructure.
  • Written documentation skills for the production of work instructions procedures and policies.
  • Lotus Notes 8.5, Domino Server 8.5 and Same Time 8.
  • User Domain administration within a Microsoft Active Directory environment,
  • Microsoft Office 2010/2013 and associated Microsoft products.
  • A understanding Citrix Administration 4.5 or higher.

Job Role:

The Help Desk Supervisor’s Role is to oversee the Help Desk 1st and 2nd Line teams who support up to 1000 (Europe, Middle East and Africa) group users. To ensure that the help desk takes clear accountability for the management, communication correct assignment and categorizing of all logged Support calls.