1st Line Support Technician

  • Job Reference: nnltd 1891
  • Date Posted: 26 September 2019
  • Recruiter: Nanotek Ltd
  • Location: Darlington
  • Salary: £18,000 to £21,000
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Nicola Walsh
  • Email: careers@nanotekltd.co.uk

Job Description

1st Line Support - Darlington - £19K - £20500K


Job Requirements

· Our client are looking for an enthusiastic and personable Software Support Technician with some experience with Windows OS, Mac OSX and various Browsers.

· You must be detail-oriented and have organisation skills as well as the ability to work well independently.

· Ability to troubleshoot and resolve Software / Hardware / Networking issues

· Excellent customer service based phone etiquette

· Clear and effective written and verbal communication skills

· Strong problem-solving and organisational abilities

You can give us 'that something special', diligence, accuracy, precision and accuracy, and precision and diligence (and did we mention accuracy?)

You will probably already be a Support Technician OR the 'go to' IT person for the role you currently hold.

The Role :


Specific responsibilities:

· Supporting clients who will be using a browser to access our hosted Customer Relationship Management application 

· Installing add-on software programs on both Windows and Mac operating system

· Testing and troubleshooting current applications and new applications within the company

· Supporting end-users one-on-one via telephone and web sessions and giving clear instructions

· Providing email support with detailed instructions

· Maintaining records of daily communication, problems and remedial actions taken, including installation activities (keeping internal projects up to date).