Increased growth has led to the opening of a new role for an Administrator to join our clients Chessington operation.
The role:
Duties:
-
Liaise with customers and resolve any queries/issues that they may have via Calls/Emails/Letter or Faxes.
-
Establish and ensure good relationships with all customers.
-
Raise ERN’s (Equipment Returns Numbers) as and when required.
-
To supply POD s (Proof Of Delivery) to both Sales staff and Customers.
-
Raise Carrier claims for courier Lost/Damaged deliveries.
-
Arrange collections/redirections as and when required.
-
Draft correspondence in response to Customer queries/complaints for authorisation from Manager.
-
Provide switchboard and reception duties during the hours indicated in Contract of Employment (Monday-Friday)
- Ensure reception area is maintained in a clean and tidy manner throughout the day and maintain a clean and tidy office space around them at all times.
-
Take and IMMEDIATELY pass on messages where appropriate.
-
Treat all information received in strict confidence.
-
Take morning register for HR and Fire wardens.
-
Distribute internal/external mail/faxes/letters/purchase orders.
-
Deal with visitors in accordance with established procedures, offering refreshments where appropriate.
-
Accept deliveries into the Company only in accordance with established procedures.
-
Use the tannoy system professionally and effectively.
- Maintain attendance records, diaries {Holiday, Sickness, AOB (Absence On Business), Etc.}.
- Maintain and co-ordinate the Sales floor earlies and lates rota.
- Organise and distribute incoming post and process outgoing post prior to 4:30 pm.
- Co-ordinate stationery requirements of the Sales Floor.
- Maintain printer/photocopier supplies.
- Provide full /administrative/clerical support to the Sales Departments and Management.
- Highlight any potential issues to the Manager, which may need escalating, ie Health and Safety concerns.
- Create/Distribute all Daily/Weekly/Monthly reports via hard copy and email.
- Checking and releasing of 3rd party address orders (19 PO’s) in accordance with Company requirements.
- Action release of backorders with stock (12’s) upon confirmation from Customer or Sales Person.
- Create powerpoint slides for the plasma displays.
- Assist in updating the Marketing database with information supplied by the Marketing Department.
- Assist absent Sales staff with the processing of their orders.
- Provide cover for the Sales Liaison Manager.
- Liaise with all Departments as and when necessary with regards to any of the above.
- Any other duties as may be required - i.e. assisting in other departments as and when necessary or duties that may be required by Management from time to time.
Skill requirements:
- Good Telephone Manner.
- Good Interpersonal Skills.
- Good Organisational Skills.
- Good Excel Skills.
- Good Word Skills.
- Good Communication (Written and Spoken).
- Good memory for faces and appointments.
- Maths/English GCSE'C’minimum.
- Mature attitude to work and when dealing with confrontational/upset customers and be able to keep self-control at all times.
- Attention to detail.
- Friendly disposition.
- Polite and courteous.
- Able to work alone or part of a team.
- Adaptable (ability to take on new task and run with them).
Hours of work - 9am - 6pm Mon - Fri - 20 Days holiday plus public holidays.