Customer Service/Retentions

Job Description

Customer Service/Retentions 

Skills Required:

  • self-confident, enthusiastic with a friendly personality
  • great telephone manner
  • well organised and able to take charge of own work load
  • able to work as part of a team
  • high degree of common sense
  • excellent communication skills both verbal and written
  • able to work well under pressure and meet deadlines
  • able to manage and maintain a database
  • good knowledge of MS office packages including, Word, Excel, PowerPoint
  • good attention to detail
  • to have great people skills
  • excellent relationship building qualities 


·To be fully conversant with the leasing process from proposal through to invoicing & payout

·To understand the strengths & weaknesses in the market place

·To understand settlements and upgrades and to be able to access these figures on request

·To understand how to correctly complete all lease documentation & to ensure that all customer correspondence is accurate and grammatically correct

·To maintain all records in a neat and tidy manner and to maintain the filing and archiving system in line with the company’s guidelines

·To develop and retain ongoing relationships with schools

·To ensure accurate database management ensuring that up to date leases and records are kept on clients and the TR / CRM accurately records the latest information

·To be responsible for the sale, collection & disposal of “end of lease” goods in the most profitable manner

·To assist in the collection of secondary rentals, end of lease payments and the return of goods from end users

·To assist in the collection of arrears

·To follow the credit control procedure and issue late payment charges where necessary

·Any other duties considered as reasonable by management


You must possess a positive “can do attitude” to problem solving and customer satisfaction. You must have a practical “common sense” approach to building business relationships and be able to appreciate and understand that their delivery of the company’s service will determine the future outcome of the relationship.

A pleasant and enthusiastic personality is a pre-requisite and good organisational skills are essential. A determination to succeed and an appetite to take on responsibility will maximise the potential of this fulfilling career opportunity.