Hydraulic/Electrical Support Engineer
* Hydraulics
* Electrical
* Sales
* Product Support
After Sales Customer Support
- Provide support to the After Sales Manager to ensure high service levels are maintained to the satisfaction of customers.
- Travel, national and/or international, to carry out service and/or repairs for customers, as required.
Sales
- To provide a full support service to both the UK and Export sales teams, as and when required.
- Attend national and international exhibitions and, as part of the team, work to set up the company stand ensuring that our machines are presentable.
- Work closely with the Sales teams to support dealer salesmen visiting farmer customers to assist in selling the company’s products and systems, as and when required.
Support
- Support partners with crop trials, set up and planning, using the company’s products.
- Build positive working relationships with distributor and dealer staff.
- Report issues back to the Engineering and/or Service departments to ensure the ongoing development of the company’s products and systems.
Training
- Visit dealers and distributors to conduct training on machine installations, service training, attendance of Open Day events etc. to present the company’s products ie. machine walk-rounds and Powerpoint presentations to farmers.
- Training operators, as and when required, to get the best out of the company’s products.
General
- A presentable and professional image must be portrayed at all times.
- Report back on competitor activity including pictures/photographs and customer feedback.
- Undertake any other reasonable duty or task within your capability which the Company deems appropriate and suitable.