IT Service Delivery Manager

  • Job Reference: nnltd277-A
  • Date Posted: 14 July 2021
  • Recruiter: Nanotek Ltd
  • Location: Preston
  • Salary: £40,000 to £45,000
  • Sector: Engineering, I.T., Telecoms
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Jim Walsh
  • Email: careers@nanotekltd.co.uk

Job Description

* IT Service Delivery Manager

* * IT Project Manager

* MCP

* CCNA

* Senior IT Engineer

* Managed Service Provider

* MSP

* Windows Server 2010_18

* VMWare

* Hyper V

* Azure

* Virtual Server

* Active Directory

* Microsoft Exchange

Job Role:

  • Monitor overall performance of services
  • Collaborate with senior managers on account management and growth
  • Work with the client and Service Desk to identify and manage service improvement activities
  • Lead and manage regular service reviews with clients
  • Own client call backs after project completion with appropriate management to ensure client satisfaction
  • Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
  • Take responsibility of induction and training needs of new starters
  • Handle any client complaints dealing with in a timely and professional manner
  • Own major incidents with escalation to appropriate resolving team through to service restoration