IT Service Desk Manager

  • Job Reference: nnltd956
  • Date Posted: 4 February 2022
  • Recruiter: Nanotek Ltd
  • Location: London
  • Salary: £35,000 to £40,000
  • Sector: I.T.
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time
  • Contact: Jim Walsh
  • Email: careers@nanotekltd.co.uk
  • Telephone: 01438 214427
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Job Description

  • Service Desk Manager
  • Service Desk
  • Helpdesk Manager
  • 2nd Line IT Support
  • 3rd Line IT Support
  • Microsoft Exchanage
  • Active Directory
  • Windows Server 2010_18
  • Office 365
  • IT Support
  • Experience in understanding technical issues and conveying the issues in a straightforward way to specialist and non-specialist audiences
  • Good knowledge using an ITSM.
  • Good knowledge of supporting Windows 10, Mobile Devices and Office365
  • Ability to work flexibly including capacity to: (i) alter work priorities rapidly/at short notice; and (ii) be responsive to the requirements of key customers.
  • Ability to work under pressure, sometimes to tight deadlines, whilst maintaining high quality outputs.
  • Strong inter-personal skills with ability to communicate effectively at all levels (both verbal and written)
  • Experience and achievements of driving/leading IT business improvements as part of continuous service improvement plan
  • Atera, IP Phones & 3CX Softphone (or equivalent knowledge)
  • MS Office 365, VMWare, Amazon AWS
  • Knowledge of maint