Senior IT Engineer

Responsible to This role reports directly to the Operations Director. Must have skills • Project management skills - self-starter who can manage a project to completion and on time • Excellent fault-finding skills on complex systems. • Server migrations and installations - Physical/Virtual and Azure hosted servers. • In-depth fault – finding knowledge of Servers, Azure, Cloud migrations, Networks • Excellent understanding of Group Policy, DNS and DCHP fault finding • Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security • Firewall/Network installations and fault finding (Sophos, Cisco) • Microsoft SharePoint and Teams migrations • Knowledge of Cyber Security best practices • Dealing with customers – customer service skills • Active directory • Fault tolerant networks • Windows Desktop operating systems • Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. • MS Exchange • MS SQL Server • Terminal Server • Hardware build and Installation • Experience in providing IT support services to a broad customer base. • Supplying hardware and software specification • Providing support to service desk • Supporting Office365, OneDrive, SharePoint Duties/Areas of Responsibility The position will involve the following areas of responsibility: • Implementation of new projects including Servers, Networking devices and Firewalls • Provide Level 2 problem escalation, support and troubleshooting within company SLAs • Backfill to Level 1 support when needed • Create and maintain technical documentation operational runbook, standards, and supporting documentation • Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies • The go-to person for other engineers to go to • Management of Active Directory • Patching of client networks • Ensuring all client’s technical information is documented and kept up to date • Highlighting of any areas where replacement equipment is needed • Ensuring all software purchased licensing is recorded and maintained • Outstanding communication with your team and our clients Other • Keep abreast of current technologies and suggest where our clients could benefit from these technologies • Perform miscellaneous job-related duties as assigned by a partner • Work extra hours to meet deadlines, as required and where reasonable • Ensure that a high level of customer service and support is provided to all external customers Special Requirements • Adhere to company protocol as laid out in the Company Handbook • Additional responsibilities as requested by a manager