Solutions Consultant/Project Manager (Genesys)

  • Job Reference: nnltd490
  • Date Posted: 24 December 2018
  • Recruiter: Anana Ltd
  • Location: Bristol
  • Salary: £45,000 to £65,000
  • Sector: I.T.
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Jim Walsh
  • Email: careers@nanotekltd.co.uk

Job Description

Our client is a leading Customer Experience company.

 
Increased growth has led to the opening of a new role for a Solutions Consultant/Project Manager (Genesys) to join their Bristol based operation:
 
Candidate Criteria:
 
* Proven experience on working on multiple projects across multiple disciplines

* Proven experience of understanding the client context, conducting design workshops and preparing functional/technical solution blueprint

* Experience in Genesys Pure Engage

* Experience in Genesys Framework Component (experience in one or more of GVP, eService, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.)

* Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI Reporting, etc.

* Experience on Auxiliary systems such as CRM, WFM, Speech Analytics, Virtual Hold and in cutting edge technologies including BOT, AI,RPA systems (desirable)

* Working knowledge of capabilities of leading other platform providers such as Cisco, Amazon Connect, Salesforce, NICE, inContact, Verint

* Knowledge of cloud based architecture

* Experience in microservices architecture

* Power shell scripting

Job Role:

* Working with clients to understand business requirements

* Creation of technical design documentation

* Data modelling

* Work to automate all repetitive tasks

* Build and configure CX solutions

* Work with the solution architect to ensure solutions are aligned with the agreed architecture

* Hosting technical pre-sales sessions providing production demonstrations on key use cases for the latest in CX management