Technical Support Agent

  • Job Reference: 00000168-1
  • Date Posted: 30 June 2023
  • Recruiter: Nanotek Ltd
  • Location: Stamford
  • Salary: £20,000 to £22,700
  • Sector: I.T., Sales
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Nanotek Ltd
  • Email:

Job Description

Technical Support Agent.


* Diagnose issues and carry out remote remedial work to software.

* Day-to-day work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas.

* Take customer calls and attempt to resolve customer enquiries or issue by remotely connecting to customer sites.

  • Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
  • Participate in the out of hours support rota (this could amount to 1 week in 8)
  • Escalate issues to your line manager as appropriate (and according to procedure)
  • Maintain a high level of call logging issue quality.

Candidate Criteria:

Job Type: Full-time

Salary: £20,000.00-£22,700.00 per year

Ability to commute/relocate:


  • Stamford, Lincolnshire: reliably commute or plan to relocate before starting work (required)